Terms of Service

These Terms govern your access to and use of the CoachFlow service, provided by CoachFlow (ABN 82 387 802 916) (“we”, “us”, “our”). By using the Service you agree to these Terms.

Effective date: 7 July 2026 · Last updated: 7 July 2026

1. Agreement to these Terms

By accessing or using the Service, or by being provisioned an account, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a business, you confirm you have authority to bind that business. If you do not agree, do not use the Service.

2. The Service

CoachFlow is a customer-relationship and client-management tool for coaches. We may update, add, or remove features over time. We may offer different subscription tiers with different features and limits.

3. Accounts

  • Accounts are provisioned by us for approved coaches. You are responsible for keeping your login credentials secure.
  • You are responsible for all activity that occurs under your account.
  • You must provide accurate account information and keep it up to date.
  • Notify us promptly of any unauthorised use of your account.

4. Your data and your clients’ data

You retain ownership of the information you enter into the Service (“Your Content”), including information about your leads and clients. In respect of your clients’ personal information, you are the controller and CoachFlow acts as your processor. You represent and warrant that:

  • you have the right to collect and enter Your Content, including any necessary consents from your clients;
  • your collection and use of client information complies with all applicable privacy laws;
  • Your Content does not infringe the rights of any third party or breach any law.

You grant us a limited licence to host and process Your Content solely to provide and support the Service.

5. Acceptable use

You agree not to:

  • use the Service unlawfully or for any unlawful or harmful purpose;
  • upload malicious code or attempt to breach the security of the Service;
  • access data that does not belong to you, or attempt to circumvent access controls;
  • resell, sublicense, or misrepresent the Service;
  • send unlawful communications (see the Spam Act 2003 (Cth) for marketing messages).

6. Fees, payment, and taxes

  • Paid tiers are billed in advance through our payment provider (Newie) at the prices shown when you subscribe.
  • Prices are in AUD and, where applicable, exclusive or inclusive of GST as indicated at checkout.
  • Unless required by law or stated otherwise, fees are non-refundable. Nothing in these Terms limits your rights under the Australian Consumer Law (see section 10).
  • We may change pricing on reasonable notice; changes apply from your next billing cycle.

7. Third-party services

The Service may integrate with third-party providers (for example Newie for payments and GoHighLevel for CRM). Your use of those services is subject to their own terms, and we are not responsible for third-party services.

8. Intellectual property

The Service, including its software, design, and branding, is owned by us and our licensors and is protected by law. These Terms do not grant you any rights in the Service other than the limited right to use it in accordance with these Terms.

9. Availability

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may suspend the Service for maintenance, updates, or to protect its security or integrity.

10. Consumer guarantees and disclaimers

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies those guarantees. To the maximum extent permitted by law, and subject to those non-excludable guarantees, the Service is provided “as is” and we exclude all other warranties.

11. Limitation of liability

To the maximum extent permitted by law, and subject to the Australian Consumer Law, our total liability arising out of or in connection with the Service is limited to the amount you paid us in the 12 months before the event giving rise to the liability. We are not liable for indirect, incidental, or consequential loss, or for loss of data, profits, or business.

12. Indemnity

You agree to indemnify us against claims, losses, and costs arising from your breach of these Terms, your misuse of the Service, or your handling of your clients’ personal information in breach of law.

13. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or where necessary to protect the Service or other users. On termination, your right to use the Service ends; we will handle your data in accordance with our Privacy Policy and applicable law.

14. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here and update the “Last updated” date. Continued use after changes take effect constitutes acceptance.

15. Governing law

These Terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of that place.

16. Contact

CoachFlow
ABN 82 387 802 916
Mermaid Beach QLD, Australia
Email: admin@coachflowx.com